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Commonly Asked Questions

  1. When and what time will the funds be withdrawn from my bank account?
    NBS will process your payment on the 5th of each month, but it is your financial institution that determines the time of day the payment is debited. NBS recommends you check with your financial institution to determine how far in advance funds should be deposited into your account to ensure the automatic payment clears. If a payment date falls on a weekend or holiday, the payment will be attempted the following business day.
  2. How will I be notified of my payment information?
    Once your agreement is posted to the NBS system, you will receive a confirmation notification of your payment amount by e-mail or letter. Payments will be processed until the total balance is paid in full. The notification has important information you must have to log on to your NelNet Account. The notification also serves as a reminder that a $25.00 per semester nonrefundable NBS Sign-up Fee will be processed from the account indicated on the agreement.
  3. Can I pay by phone with NBS?
    In accordance with the Terms & Conditions of your NBS agreement, payments are processed electronically. NBS does not accept payments by phone.
  4. What is the NBS Access Code?
    To help protect your privacy, NBS asks the person responsible for the payments to create an access code. If you should call into NBS inquiring about your NBS agreement or inquire online through MyPaymentPlan Account, you will be required to verify your NBS Access Code. If you do not create an access code on your NBS agreement, one will be randomly assigned to you. Your NBS Access Code will be identified on your NBS Confirmation Letter. Please remember to keep a copy of your confirmation letter.
  5. How do I avoid phishing attempts?
    Nelnet Campus Commerce is committed to maintaining strict security measures to protect the data entrusted to us by our clients. Read more from Nelnet.


Should an automatic bank payment or credit card payment be returned/missed, a $30.00 Returned Payment Fee will be automatically assessed to your account. You will be notified by NBS of the returned/missed payment via mail or e-mail.


Contact Information

Important! If you have questions about your agreement or need to make changes to your address, phone or banking information, contact Nelnet Business Solutions at 1-800-609-8056. Please be sure to have your NBS agreement number and NBS access code available before placing the call.

If you have any questions regarding your balance, contact the Business Office at (301) 784-5227.

If you have questions regarding your financial aid, contact Student Financial Aid at (301) 784-5400.